I knew that we had found an IT partner that we could trust to look out for our best interest.

I serve as the Senior Manager at Alpha and Omega Building Services (A&O) where we have more than 400 full time employees providing services on over 10 million square feet per day, 24 hours per day, and 7 days a week. The logistics required behind the scenes of our operation can be complex, and requires consistent connectivity and data access - on demand. We have been on the course of rapid growth, and to say we had out-paced our technology infrastructure would be an understatement. We found ourselves in a position that was not only affecting productivity, but presented some significant security concerns as well. I knew we needed to make a change. I also recognized that I was going to have one chance to get this right. I had to find a solution that could set us on the right course – quickly and efficiently.

Opti-vise IT came highly recommended by our accountant, but I am a strong believer in healthy competition, so I began discussions with multiple IT groups. I narrowed the pool down to four, then down to two. Ultimately, the decision came down to who gave us the most confidence. Opti-vise IT not only had significant experience under their belt, they were very confident in their network design proposal and on-going support structure. Ultimately, that gave us the confidence we were looking for.

The downside to technology is that you can’t purchase it and walk away. It requires constant attention and that represents an on-going cost. From my perspective, the challenge is not how to eliminate that cost, it’s how to manage it.

At one point we ran into a significant issue regarding software compatibility with one of our servers. Instead of just bandaging the issue, the team at Opti-vise IT really stuck with it and did what they had to do to solve the problem at its core. While a bandage could have been a quick fix, it would have also cost us significantly more money and downtime in the future. Opti-vise IT did a great job at communicating this. I respect that work ethic and at that point I knew that we had found an IT partner that we could trust to look out for our best interest.